Responsible gambling

We want every visit to SpinsHouse Casino to be safe, enjoyable, and within your control. Gambling is a form of entertainment that should never cause harm. If you ever feel your play is getting out of balance, we are here to help with practical tools, clear options, and supportive guidance—no judgement, just real help.

Understanding Responsible Gambling

Responsible gambling means making choices that fit your personal finances, time, and wellbeing. It is about staying in control, recognising risks early, and using the safeguards available to you.

Keep these simple principles in mind:

Set a budget for gambling that you can afford to lose and treat stakes as the cost of entertainment, not income.
Decide in advance how long you will play and stop when you said you would.
Avoid chasing losses—increasing stakes after losses is a common sign of losing control.
Use the safety tools on your account to make gambling predictable and manageable.

Tools to Manage Your Play

SpinsHouse Casino provides a range of easy-to-use controls you can activate at any time from your account settings. These tools are designed to reduce risk and help you stick to the limits you set.

Deposit limits: Set daily, weekly, or monthly deposit caps to control how much money you add to your account.
Loss limits: Limit how much you can lose over a chosen period.
Session reminders: Receive prompts that tell you how long you’ve been playing and encourage breaks.
Time-outs: Take a short break from your account for a chosen number of days or weeks. Time-outs are temporary and reversible by you.
Self-exclusion: If you need a longer break, self-exclusion blocks access to your account for at least the period you choose and stops marketing communications.
Reality checks and activity history: Review your deposit, bet, and play history to make informed choices about your activity.

If you would like any of these settings changed and cannot do it yourself, contact our support team, and we will help you apply or increase measures with appropriate cooling-off periods in place.

Warning Signs of Problem Gambling

Noticing early warning signs can help you act before gambling causes harm. If any of the following sound familiar, consider using our tools or seeking support:

Spending more than you intended or beyond your affordable limits.
Increasing bets or playtime to try to win back losses (chasing).
Neglecting work, study, relationships, or other responsibilities because of gambling.
Feeling anxious, irritable, or restless when not gambling.
Borrowing money, selling belongings, or hiding gambling activity.
Feeling that you cannot stop even when you want to.

Self-Exclusion and Time-Outs

When you need a meaningful break, self-exclusion and time-outs are effective options that give you space to reset.

Time-outs: Short breaks you can apply instantly from your account for a limited period. Useful for cooling off and regaining perspective.
Self-exclusion: Longer-term blocks from the platform. During self-exclusion, your account is locked, marketing stops, and you cannot open a new account with us during that period.

Self-exclusion periods begin immediately and cannot be reversed until the chosen period ends. We will support you if you wish to return, including offering a further cooling-off period before full account reactivation.

Deposit and Withdrawal Controls

Setting financial controls protects your household finances and reduces impulsive decisions.

Use deposit caps to prevent adding more money than planned.
Choose lower payment methods or remove saved payment details if that helps you control spending.
If you need assistance with withdrawals, our support team can guide you through secure, verified processes designed to protect your funds and wellbeing.

Support for You and Loved Ones

If gambling is affecting you or someone you care about, help is available and recovery is possible. Seeking support is a positive step and shows strength, not weakness.

Options to consider:

Contact our support team to discuss account measures and immediate next steps in a confidential, non-judgmental way.
Consider self-exclusion or professional counselling if gambling is causing distress or financial harm.
If you are concerned about a family member or friend, speak openly and encourage them to use limits or seek support. You can also explore account blocking or removal of payment options to reduce risk.
There are well-established organisations that specialise in gambling-related help and advice. We can point you to these services and support you in taking the next step.

Contacting Customer Support

We are here to help you apply controls, answer questions about limits, and support you through self-exclusion or a return to play.

Live chat is available for immediate, confidential assistance and guidance.
Email support is available for more detailed enquiries and document follow-up.
Phone support is available during core UK hours for those who prefer to speak directly—our team will treat every call with care and respect.
If you feel unsafe or are in crisis, seek urgent local help immediately.

Making use of the tools on this page or reaching out to our team is a positive step. Whatever you decide, you’re not alone—SpinsHouse Casino supports safer play and is ready to help you regain control whenever you need it.