Privacy Policy

1. Legal Status and Data Controller

We operate as SpinsHouse Casino and provide online casino services to users in the United Kingdom and other permitted jurisdictions. We are regulated in the UK and handle personal data in line with applicable data protection laws, including the UK GDPR where relevant.

We are the data controller for the personal information you provide to us. If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at [email protected].

We process personal data to meet our regulatory obligations, to perform our contract with you, and for our legitimate business interests (for example, fraud prevention, platform security, and customer support). Where we rely on consent for processing (for example, certain marketing communications), you may withdraw that consent at any time.

Your rights

• Right to access the personal data we hold about you.
• Right to request rectification of inaccurate information.
• Right to request erasure in limited circumstances.
• Right to request restriction or objection to certain processing, including direct marketing.
• Right to data portability where processing is based on consent or contract and carried out by automated means.

To exercise any of these rights, contact us at [email protected]. We will respond within statutory timeframes and may need to verify your identity before fulfilling requests.

2. Registration and Login Process

When you register an account, we collect personal information required to create and maintain your account. This typically includes your name, date of birth, residential address, email address, phone number, username and password. We may also collect information you provide when you set preferences or limits in your account.

We require verification of your identity before certain account actions. You may be asked to provide documents such as a government-issued identity document or a recent proof of address, and other documentation necessary to confirm account ownership.

We use this information to:

• Confirm you meet our age and eligibility requirements.
• Create and manage your account.
• Prevent fraud, money laundering and other unlawful activity.
• Communicate with you about your account and provide customer support.

Account creation is typically instant, though verification of documents can take a short period depending on volume and completeness of the information you provide. We retain verification records as required by law and to comply with our regulatory obligations.

3. Games and Software Providers

To deliver games to you we process information about your account and game activity. This includes game session records, game outcomes, timestamps and related technical identifiers needed to connect you to game providers and to present the correct content.

We share the minimum necessary account identifiers and session information with third-party game providers and platform partners to enable gameplay, live streams and fairness checks. Independent auditors may receive anonymised or limited data to test and certify game integrity.

We retain game activity records to ensure fair play, to investigate disputes, and to meet regulatory reporting requirements.

4. Bonuses and Promotions

We use personal data to manage and administer welcome offers, reloads, free spins, cashback, tournaments and other promotions. This includes tracking your eligibility, promotional activity, and any required wagering or playthrough information.

We process marketing and preference data to tailor offers that may be relevant to you. You can manage marketing preferences and opt out of promotional communications at any time through your account settings or by contacting [email protected].

5. VIP and Loyalty Program

Participation in VIP and loyalty programs requires processing of play and account activity data. We record points earned, tier status, redemption history and activities that affect your loyalty standing.

We may profile membership activity to assess eligibility for tiers, personalised rewards and targeted offers. You can request information about any profiling and ask for human review of automated decisions where applicable.

6. Payment Methods and Banking Terms (Privacy Aspects)

We process information necessary to administer account funding and account activity, and to meet our legal and regulatory obligations. We work with trusted third-party service providers to handle transactional processing on our behalf.

We only collect and retain the minimum information required for verification, compliance and to resolve disputes. Sensitive payment details are handled by our payment service providers and are not retained by us beyond what is necessary for compliance and record-keeping.

We may share limited payment-related information with relevant service providers, fraud prevention agencies and regulators where required for compliance or to protect the security of your account.

7. Key Terms and Conditions (Privacy Implications)

We monitor account activity to enforce our terms, including limits and restrictions applied to accounts. Data collected for this purpose may include transaction summaries, account settings, and player activity logs.

Where we suspect fraud, abuse or a breach of our terms, we may restrict access to an account, retain relevant data for investigation, and share necessary information with law enforcement or relevant authorities in accordance with our legal obligations.

8. Mobile and Technical Features

When you use our website or mobile applications we collect device and technical data such as device type, operating system, browser, unique device identifiers, IP address, and diagnostic or performance information. We may also store authentication tokens to enable features like biometric login where your device supports it.

We use this data to ensure the service works correctly, to improve performance, and to personalise your experience. Where required, we will seek your permission for optional app permissions and for the use of tracking technologies.

We use cookies and similar technologies for essential site functions, analytics and for preferences or marketing. You can control cookie preferences through your browser or the tools provided on our site.

9. Security and Fair Play

We protect your personal data using appropriate technical and organisational measures. These include encryption in transit, access controls, monitoring and other safeguards designed to reduce the risk of unauthorised access, accidental loss or disclosure.

We also maintain records necessary to demonstrate fairness and compliance. Independent testing and auditing of games and systems may require limited access to data for certification purposes; such access is controlled and restricted to the minimum necessary.

In the unlikely event of a data breach affecting your personal data, we will follow applicable legal requirements for notification and will inform you and relevant authorities where required.

10. Responsible Gambling Features

We process personal data to enable responsible gambling tools such as deposit limits, loss limits, session reminders, time-outs and self-exclusion. This includes recording the preferences you set and any actions you take within these tools.

Where you choose a self-exclusion or are listed on a multi-operator exclusion scheme, we will use the information necessary to enforce the exclusion and to prevent further access during the exclusion period. We may share relevant data with approved third-party schemes as required to operate such programmes.

We retain data necessary to honour self-exclusion periods and to provide evidence of compliance with our responsible gambling duties.

11. Advantages and Disadvantages (Privacy Considerations)

We recognise the privacy implications of operating an online service. Advantages for you include regulated oversight, security measures to protect your data, and tools to control communications and responsible gambling settings.

There are also practical impacts to note: verification checks are required before certain account activities, and we retain records for regulatory and security purposes. These measures help protect all users but mean some personal data must be stored for defined periods.

12. General Casino Information (Privacy Context)

We support multiple languages and serve users in permitted jurisdictions. Where local law requires different handling of personal data, we comply with the legal standard applicable to that territory.

We periodically review and update this Privacy Policy to reflect changes in our services or legal obligations. The current policy reflects how we collect, use and protect personal data in the course of providing our services.

Data retention and transfers

We retain your personal data only as long as necessary for the purposes set out in this policy and to meet legal and regulatory requirements. In some cases we are required to keep records for specific retention periods imposed by regulators.

Your data may be processed by third-party service providers and partners who act on our behalf. Where personal data is transferred outside your jurisdiction, we put in place appropriate safeguards to ensure an adequate level of protection, such as standard contractual clauses or other legally recognised mechanisms.

Contact us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about how we handle your personal data, contact us at [email protected].

We will investigate and respond to concerns in accordance with applicable laws.